This is just to inform you about an unfortunate incident I had to encounter in the Ernakulam Medical Centre Hospital, Palarivattom, Ernakulam. I had gone there for a checkup on 18-Jun, where the doctor sent me to take spinal X-ray. In between the procedure, I noticed a video camera mounted high on the wall behind the X-ray table. The nurses there confirmed that it is a working camera. There were no sign board or any notice anywhere that the place was under camera surveillance. So we (me and my husband) went to complaint to the administrator there. She was very rude, and informed us that the camera was mounted there so that they can monitor whether their staff is sleeping during duty, and challenged us to go ahead and handle this in any way we can. So we went ahead and registered a police complaint. They did an enquiry, confirmed that the camera is working and that a person is constantly monitoring it in the hospital. The images are recorded. They keep a backup of 5 days, after which new data rewrites the old one. After the investigation, we were summoned to the police station today, and they informed that the images cannot be misused since it is blurred and taken with low light etc. The CI has promised that he will forward a report to the DCP, recommending removal of the cameras from the procedure rooms of the hospital.
Summary of the whole story:
• All areas in EMC are under camera surveillance, except operation theatre and labour room
• From yesterday, they have put up notices informing the users that the area is under camera surveillance. Whether we choose to undergo the procedure with camera presence is now our decision. Still, cameras will not be removed
• The cameras are working and a person is constantly monitoring the sequences
• Please come out of the changing room only after they switch off the lights in the procedure room. Otherwise, the images may be clearly recorded in the camera.
Please forward this to your friends / relatives, so that they are aware of this before they decide to undergo treatment at EMC.